I partnered with a non-profit organization, to design their custom mobile app.
At the beginning of the COVID crisis, Mutual Aid assembled a team of engineers to build a contact tracing app based on privacy, security, and opt-in data sharing; I joined to design the mobile app.
We discussed the vision of the product and the business and distilled this down into features and functionality. In the beginning stages, we had many conversations about the product and exchanged so much information. I used straightforward design and documentation to visualize the functionality we talked about and a product concept. This concept empowered the group to have more meaningful discussions and debates.
At the time, organizations and companies building contact tracing technology were in a rush to do so for obvious reasons. I used the simple architecture and requirements we produced previously to create an initial set of high-fidelity concepts that we iterated on in two rounds. These concepts allowed us to see a working version of the app and quickly make changes.
One of the main goals of the app is to encourage people to report their status. I paid particular attention to this goal and offered a nudge to begin the report status process on the home screen, so it was easy to find and do.
I moved on to producing visual designs. One goal was to create an approachable, friendly, and seamless experience in a somewhat scary and anxiety-ridden context during this phase. The visual design included all flows, screens, and interactions and a working prototype that I used to click through each flow on the phone.
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