Hello

I’m a designer and educator specializing in product design.

I’m a designer and educator specializing in product design.

I work with companies across product, positioning and web design.

Product design

Mentorship

Good vibes

Interface design

Teamwork

Product design

Mentorship

Good vibes

Interface design

Teamwork

Prototyping

Process

Design leadership

Visual design

Vision

Prototyping

Process

Design leadership

Visual design

Vision

What I bring to the table

For designers

Services

Product design

Great user experiences are intentional, not accidental. Too often, products fail because users struggle to achieve their goals or don’t recognize the product’s value quickly. My approach begins with a deep understanding of your business objectives and your users’ needs, then designing intuitive experiences that deliver immediate and lasting value.

MVP development

Deciding what to build is a critical driver of a company’s success. I guide you through your options using a structured framework, helping you evaluate trade-offs and visualize potential paths forward. Together, we define a focused MVP that prioritizes what matters most, empowering you to move quickly, learn rapidly, and build with greater confidence.

Product positioning

Effective positioning resonates deeply with your ideal customer profile. When messaging falls flat, it’s often because the product is framed around features instead of the real benefits and the people it’s designed for. I begin by understanding your customer, their environment, challenges, and definition of success—then build outward. This approach creates messaging that feels authentic and reflects what your customer already believes.

Ghost writing

As a designer, I understand that impactful communication extends beyond visuals; it’s also about choosing the right words. From high-converting landing pages to engaging blog posts and insightful guides, I invest time in understanding your audience to create copy that genuinely resonates. My aim is to deliver messaging that is clear, persuasive, and precisely aligned with your brand.

Testimonials

I’m impressed by Jess’ work ethic, level of communication, and agility. She keeps things moving and is very structured, transparent, and organized in her problem-solving approach. While the design options proposed by Jess are as comprehensive as possible, she is also practical in understanding feasibility. Jess has high accountability, drive, and ownership in getting the project to the finish line.

Deepthi Subramanyam

Lead Product Manager, PayPal

I had the pleasure of working with Jess as my design coach throughout March and April (2024), and I couldn't be more impressed with her approach. From the outset, Jess demonstrated a remarkably structured coaching method, taking the time to understand my challenges before our sessions even began.

Jess provided me with practical advice and clear actionable steps to address the obstacles I encountered in my work. She equipped me with invaluable tools for navigating interactions with executive stakeholders, enhancing my mentoring skills within my team, and effectively supporting new product initiatives.

Stephen Green

Lead Product Designer

I love your work, process, and presentations. They are the best I’ve seen at Zendesk within the design team, and I am in complete awe!

James Sann

Design Systems @ Domain

Jess allowed a designer on my team to gain hands-on experience by participating in a workshop. This opportunity truly underscores Jess’ sincere interest in fostering the growth of our team members. Moreover, Jess’ structured approach to work is inspiring, especially in our current environment that lacks a solid framework. The application of her tools and templates has been instrumental in shaping our tasks, proving an excellent example of how a designer can lead in the product-design relationship and further our design team’s influence.

We’re fortunate to have Jess on our team. Please continue your incredible work!

Vincent Feeney

Design Leadership at Atlassian

Thank you for your thought leadership and willingness to share ideas. Your templates also have consistently helped me formulate and organize my thoughts. Much appreciated!

Nicaela Rivera

Senior Product Designer, Zendesk

Jess is a very organized individual who communicates her progress regularly and effectively. She is not hesitant to ask questions or express her thoughts. I appreciate her disciplined approach to managing time; her recorded videos are a great way to keep everyone informed without unnecessary meetings. She puts customers first, making sure our products feel consistent and reliable every time.

Phil Grove

Principal PM, Atlassian

Thank you for meeting with me on a 1/1 basis. As part of my professional development plan, I sought a lead designer to have regular discussions with. Your willingness to share your processes with the broader design team is truly inspiring, and I have found your ideas to be extremely helpful and influential in our work. You’ve provided me with valuable feedback that I have been able to put into action. Your input on my case studies and collaboration with product managers has been beneficial, and I have already implemented some of your ideas into my practice. I appreciate you sharing your experiences and advice and encouraging me to make them my own and how friendly and informal these sessions feel.

I admire your commitment to advocating for design.

Smriti Swaminathan

Product Designer at Deputy

I appreciate your constant willingness to be helpful and share your knowledge with me and the rest of the design team. Your insights into your design process have been very valuable in helping me reach my professional development goals. Thank you for answering my questions, sharing your resources, and taking the time to meet with me.

Mandy Lai

Senior Product Designer, Canva

Thank you for being such a positive influence on the product design team. Every time we chat you’re creating a new tool or resource for the benefit of your colleagues, and inspiring folks to level up.

Sarah Stevens

Group Product Design Lead, Canva

Jess’ ability to meticulously plan and effectively communicate her strategies is impressive. Her innovative use of the Miro board to map out our triple diamond process with corresponding timelines and activities sets a new standard in our design approach. I truly admire her courage to assertively manage expectations and emphasize the importance of adhering to a robust design process, despite challenging timelines.

Vedran Arnautovic

Design leadership at Canva

I’m impressed by Jess’ work ethic, level of communication, and agility. She keeps things moving and is very structured, transparent, and organized in her problem-solving approach. While the design options proposed by Jess are as comprehensive as possible, she is also practical in understanding feasibility. Jess has high accountability, drive, and ownership in getting the project to the finish line.

Deepthi Subramanyam

Lead Product Manager, PayPal

Jess is a very organized individual who communicates her progress regularly and effectively. She is not hesitant to ask questions or express her thoughts. I appreciate her disciplined approach to managing time; her recorded videos are a great way to keep everyone informed without unnecessary meetings. She puts customers first, making sure our products feel consistent and reliable every time.

Phil Grove

Principal PM, Atlassian

I had the pleasure of working with Jess as my design coach throughout March and April (2024), and I couldn't be more impressed with her approach. From the outset, Jess demonstrated a remarkably structured coaching method, taking the time to understand my challenges before our sessions even began.

Jess provided me with practical advice and clear actionable steps to address the obstacles I encountered in my work. She equipped me with invaluable tools for navigating interactions with executive stakeholders, enhancing my mentoring skills within my team, and effectively supporting new product initiatives.

Stephen Green

Lead Product Designer

Thank you for meeting with me on a 1/1 basis. As part of my professional development plan, I sought a lead designer to have regular discussions with. Your willingness to share your processes with the broader design team is truly inspiring, and I have found your ideas to be extremely helpful and influential in our work. You’ve provided me with valuable feedback that I have been able to put into action. Your input on my case studies and collaboration with product managers has been beneficial, and I have already implemented some of your ideas into my practice. I appreciate you sharing your experiences and advice and encouraging me to make them my own and how friendly and informal these sessions feel.

I admire your commitment to advocating for design.

Smriti Swaminathan

Product Designer at Deputy

I love your work, process, and presentations. They are the best I’ve seen at Zendesk within the design team, and I am in complete awe!

James Sann

Design Systems @ Domain

I appreciate your constant willingness to be helpful and share your knowledge with me and the rest of the design team. Your insights into your design process have been very valuable in helping me reach my professional development goals. Thank you for answering my questions, sharing your resources, and taking the time to meet with me.

Mandy Lai

Senior Product Designer, Canva

Jess allowed a designer on my team to gain hands-on experience by participating in a workshop. This opportunity truly underscores Jess’ sincere interest in fostering the growth of our team members. Moreover, Jess’ structured approach to work is inspiring, especially in our current environment that lacks a solid framework. The application of her tools and templates has been instrumental in shaping our tasks, proving an excellent example of how a designer can lead in the product-design relationship and further our design team’s influence.

We’re fortunate to have Jess on our team. Please continue your incredible work!

Vincent Feeney

Design Leadership at Atlassian

Thank you for being such a positive influence on the product design team. Every time we chat you’re creating a new tool or resource for the benefit of your colleagues, and inspiring folks to level up.

Sarah Stevens

Group Product Design Lead, Canva

Thank you for your thought leadership and willingness to share ideas. Your templates also have consistently helped me formulate and organize my thoughts. Much appreciated!

Nicaela Rivera

Senior Product Designer, Zendesk

Jess’ ability to meticulously plan and effectively communicate her strategies is impressive. Her innovative use of the Miro board to map out our triple diamond process with corresponding timelines and activities sets a new standard in our design approach. I truly admire her courage to assertively manage expectations and emphasize the importance of adhering to a robust design process, despite challenging timelines.

Vedran Arnautovic

Design leadership at Canva